Shipping Policy
📦 Shipping & Delivery Policy
Welcome to our Shipping & Delivery page! Here you'll find all the information you need about delivery times, shipping methods, and tracking. If you have any questions, feel free to send an e-mail to info@s-chics.com.
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## 🚚 Free Shipping
We offer **free standard shipping within Sweden** on all orders over **599 SEK**.
To qualify:
- You must **actively select** the free shipping option at checkout.
- The order total must exceed 599 SEK **after applying any discounts**.
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## 📦 Order Fulfillment
We aim to ship all orders **within 1 business day** of purchase.
- During high-volume periods (e.g., new launches, holidays), processing may take longer.
- Once your order is packed, it will be handed off to the selected courier.
- The estimated delivery time begins **once the package is collected by the courier**.
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## ✉️ Shipping Methods
Shipping methods are displayed during checkout, along with **estimated delivery times** and fees (if applicable). Please note that all delivery times are estimates, and delays may occur during holidays, promotions, or adverse weather conditions.
### 📮 Postnord Parcel Letter 1: Class (Sweden only now)
- Delivery to mailbox, door, or a bag outside your door.
- If undeliverable, pickup at nearest service point.
- Final delivery method is **determined by Postnord**.
- Recommended app: [Postnord App](https://www.postnord.se/vara-verktyg/postnord-app)
- Full tracking available within Sweden.
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## 🔍 Tracking Information
Once your order leaves our warehouse, you will receive a shipping confirmation email with a tracking number and link.
Didn't get your confirmation?
- Double-check your email address for typos.
- Look in your **spam/junk folder**.
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## 🕒 Estimated Delivery Times
| Region | Estimated Delivery Time |
|------------------------------|-----------------------------|
| **Sweden** | 2–3 business days |
## 📦 "Registered" Status?
If your order shows as “registered,” it means it has been packed and registered in our system, but it **may not yet have been picked up** by the courier.
- Couriers pick up packages **daily** (Mon–Fri).
- It’s also possible the package has **not been scanned** yet — especially for bulk shipments.
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## ⚠️ Unclaimed Packages
Be sure to collect your package on time from your chosen pickup location.
- If you fail to collect it and the package is returned to us, you will be refunded for the products, but not for the shipping fee.
- We are not responsible for unclaimed packages or delays caused by incorrect addresses.
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## Questions?
Feel free to contact our customer service by sending us an e-mail to info@schics.com — we’re happy to help!